It is an English language online self-study course with tutor support.  At the end of each Class, tutor input is given daily to increase awareness to students, regarding their academic strengths and weaknesses.

Level of study
B2/CEFR

Award
Certificate of completion

Learners
employers, employees or anyone planning to work in the business and customer services sector whose first language is not English. Individual and Group bookings available.

UNIT 1

• Course overview
• Introducing yourself and your organisation
• Your role and responsibilities within the organisation
• Understanding your clients- communication skills
• Corporate vocabulary, collocations
• Business writing, formal letters and emails
• Test (tutor marked assessment)

UNIT 2

• Use appropriate language to describe graphs, trends and patterns and draw conclusions
• Record and manage information
• Confidentiality and data protection
• Test (tutor marked assessment)
• Self-reflection task

UNIT 3

• Employment structures and business networks
• Cultural awareness
• Question strategies
• Answering the phone, booking appointments
• Direct and reported speech
• Speaking lesson with a tutor via our virtual classroom
• Test (tutor marked assessment)

UNIT 4

• Language for meetings
• Organise events and travel
• Deal with complaints
• Negotiations
• Good business practices
• Plan and organise writing to a specific word count
• Test (tutor marked assessment)

Skills:
Reading, Writing, Listening and Speaking

Functions:
ask and reply to questions, offer and advise, explain,  interrupt, give opinion, persuade, suggest, present information, interpret information and figures, use language for urgency, show preference and understanding.

Learning materials:
Course presentations, PDFs, videos, audios, interactive tasks, online quizzes, virtual classroom. View Sample materials.

Tasks:
writing tasks, presentation task, role play, dialogues, responding to pre-set work scenarios, dealing with various work situations, reflection and self-evaluation

Course Duration
60 hours of study completed over 12 weeks

Start date
any time

Learners must:

• have access to a PC and fast internet connection in order to complete this course. System requirements: Windows 7, 8, 10. Updated Browsers: Google Chrome, Firefox, Safari, Opera. Desktop, tablet and mobile views are available.
• IT knowledge, i.e. access, browse and navigate through the learning platform, create, edit and submit documents, play/download audios/videos, use email and skype etc.
• 16+ years of age.
• B1 Users/CEFR= have completed Entry level 3 or take our Placement Test
• Commitment towards learning/assessment schedule to successfully complete the course. Estimated study time is around 6 to 8 hours per week including tests and tutorials. Note that this is only an estimate the actual time of study depends on the individual.

This course is delivered via ESOL Online Learning Portal. All course materials are available online.

Students can make payment using one of the following methods:

• Paypal
• Bank Transfer

There are five tutor-marked assessments in this course. 

*This is a self-study course but tutor support is provided regularly
*Advice is available via our learning platform.
*Our student forum is another way of discussing ideas and browsing resources.
*Award: Certificate of completion.

Completion of this course does not guarantee that the desired score for the IELTS exam will be achieved (if you are to take one). You will however gain valuable insight into the framework, quality and evaluation of the study. This course will give you an opportunity to practice tasks similar to those in the test and most importantly, you’ll be benefited with individual tutor feedback and suggestions on how to develop your academic skills.

• Expert user
• Very good user
• Good user
• Competent user
• Modest user
• Limited user
• Extremely limited user
• Intermittent user
• Non-user
• Did not attempt the test